Employees may skip essential steps that result in reworks. Inefficient processes stall operations and services.
Employees need clear expectations to complete their work and maintain focus. Confusion leads to a reliance on management and limits your team’s output.
When customers become frustrated by inconsistencies in the quality of work and service, they find a better provider to deliver their needs.
A business without structure and processes is CHAOS! You need a well-defined structure and repeatable set of actions to consistently serve your customers.
Employees who feel unsure, unsupported, or without direction underperform.
When employees waste time problem-solving for basic tasks, you reduce the time they spend toward revenue-generating activities.
Establish consistency across your operations and align employees with your vision.
Higher morale leads to actively engaged employees who are productive and feel supported.
Happy customers lead to more repeat business and predictable revenue.
It may be challenging to get a holistic view of your business. As outsiders, we will see your business objectively and identify areas needing improvement.
We know how to develop and deliver top-notch training to get your staff up to speed with practical job-related skills.
Extra work like company-wide assessments, training, and process development will only keep you from your actual role. We can alleviate that additional burden while increasing productivity.
Most CEOs do not have the time to develop processes, trainings, and multi-year strategies. Think of us as an extension of yourself. We will work to get the best results for you while you spend your time on what you need to do.
We will document your current processes and assess them for functionality.
After we’ve assessed your processes, we will create practical action plans to boost productivity and performance.
We will create and deliver custom training playbooks to elevate your employees.
We have a collection of proven ready-to-use trainings for your staff.
We will find current areas of strength and boost performance wherever needed through strategies tailored to your business.
I highly recommend Great Lake Advisory to anyone looking to develop better tools to scale their SMB! We initially were seeking out a firm that had expertise in Trainual that could help us develop better training and onboarding tools for new reps. What we left our first engagement with was a new framework and tools for business planning I expect us to build upon for years to come.
I’d describe working with Chris and his team as frictionless and extremely productive for our team!
Great Lakes Advisory really helped us document our processes across one department and created a training manual. Now, unlike in the past, instead of manually training new employees, they go to our training portal in Trainual and quickly learn all they need to know to do their job right.
This will save us a ton of time & costs on training, speed up time to ROI on these positions, and, because they found inefficiencies in some of our processes, help us perform better. Ultimately, because of this ROI, this made their service absolutely free to us.
Chris is very detailed and very professional. He helped us to see all aspects of our business, which has many moving parts, and that knowledge is helping us to make better decisions about how to improve the systems that run our business. Great Lake was timely and dedicated to getting us what we need.
Jeff & Valorie Burford
Couldn’t be happier with Great Lakes Advisory! Chris and his team created awesome training content, SOP’s, and process maps for our small business. Great team to work with. Highly recommend!
This was an amazing experience, Emily and her team were amazing to work with. First-class all the way, you can not go wrong in working with this organization and team.