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Train Your Front-Desk Employees to Become Collection Ninjas!
Collecting from patients is hard! Patients often play emotional poker when your staff requests a payment. Countless clever excuses result in a patient leaving your practice without fulfilling their financial obligation. Due to the opaqueness of medical charges and...
Increase Your Collections Through Patient Cost Estimates
Take a few seconds to reflect on the following question: When was the last time you were financially obligated to purchase a service or product without knowing the price in advance? Few businesses operate in this form of an agreement. One might argue that financial...
Gain Transparency Through Forecasting Your Financials
As practices weather the economic storm of COVID-19, consider forecasting the next three to six months to understand your financial position. Wisdom and insight underly the financials of your organization. This exercise will better prepare you and your staff to plan...
Document Processes To Reduce Employee Onboarding Time
How do you guide a new hire up the learning curve at your practice? To find the best candidate for a role, recruiting occupies a significant amount of time and effort. Organizations are eager for the new hire to make an immediate impact, but training and onboarding...
How To Use Benchmarks At Your Medical Practice
What is Benchmarking? Benchmarking is the process of comparing performance against a relevant peer group to identify variances and foster performance improvement. Why Does Benchmarking Matter? Money can often motivate employees. However, research has proven that...
How To Reduce The Burden Of Prior Authorizations
Health plans often require physicians and providers to obtain prior authorization before a patient receives a specific procedure, device, or prescription. In theory, prior authorizations intend to lower the cost of care and ensure the treatment plan is safe for the...
How To Position Your Employees To Succeed
Medical practices must provide employees with the resources to thrive in their roles. Without proper training, employees often rely on experience and intuition. They may possess the correct conceptual knowledge to perform their responsibilities, but how can you ensure...
KPIs To Track That Drive Growth
Numbers pack a powerful punch. By tracking metrics, you establish a standard to assess the profitability of your medical practice. Positive change takes time. Break up goals into bite size parts and focus on steady wins. Each small achievement moves back the goalposts...
Website Optimization Can Reduce The Burden On Office Administration
Your website is the only place on the internet where you have full discretion over the content. Use your exclusive domain to your advantage! Reduce the administrative burden of incoming calls so that staff members can remain present to the patients currently at your...
Best Practices to Reduce Days in A/R and Decrease Unnecessary Write-Offs
In recent years, patients have become a payer. High deductible health plans represented 25% of insured consumers in 2010. This figure grew to 47% in 2018. Consequently, the bill is no longer just an insurance claim. Approximately 30% of the bill derives from patient...
