Process & Training Lead
Company: Great Lakes Advisory
Location: 100% Remote
Employment Type: Full-Time
Great Lakes Advisory:
Great Lakes Advisory is an operations agency based in Chicago, IL, but is 100% remote. We work with exciting businesses across all industries but focus heavily on Digital Marketing Agencies. Our clients are actively growing businesses that need to standardize their operations. That’s where we fit in; we build world-class training experiences and operational solutions that make it easier for our clients to onboard new hires, train more employees, and grow their business while ensuring their processes are followed-by-all.You will love it here if you exemplify our Core Values:
- Be the Guide to the Solution
- Effective Communication
- Extreme Ownership
- Keep It Simple and Fun
- Committed to Customer Happiness
- Empowered Problem Solvers
At Great Lakes Advisory, we run on EOS. That means as a member of this team, you will have a leader who:
- Gives clear directions
- Makes sure you have the necessary tools
- Acts with the greater good in mind
- Delegates appropriately
- Takes time to truly understand your role and how you can help the company
- Makes their expectations clear
- Communicates well
- Has effective meetings
- Meets one-on-one with you weekly for coaching
- Rewards and recognizes your performance
To learn more about our firm visit www.greatlakesadvisory.com.
What You’ll Do:
You will be the face of the client relationship. As a Process & Training Lead, you will be assigned projects with a certain scope that you are responsible for managing and executing. Your primary responsibility is to help our clients document their processes and implement world-class training experiences and operational solutions for our clients.
As a Process & Training Lead, you will be assigned clients on our Followed-by-All solution. This involves twice weekly client meetings to record their processes, communicatingwith the client, assigning the project to a Process & Training Associate, monitoring progress, and maintaining constant communication with the client and your team throughout the life of the project.
Your day-to-day tasks will include meeting with clients to identity, discuss, and recommend process improvements. In addition, you will use meetings with clients to gather the information we need to document the training, checking in with your team, and monitoring and relaying progress.
It is expected that everyone at Great Lakes Advisory is friendly, professional, and respectful.
Our goal is to provide excellent customer service and a first-class experience for all of our clients.
You’re Great At:
Our clients work with us because they expect high-quality solutions that are delivered on time.
As a Process & Training Lead, it is essential that you are great at solving problems, extremely organized, detailed, and effective at communication with clients and team members. You are excellent at managing teams and projects.
A high-performing Process & Training Lead is intellectually curious, able to explain & simplify complex responsibilities, and passionate about processes, systems, and operations.
You Bring (Experience & Qualifications):
- +2 Years of Project Management Work Experience or Training Development
- Knowledge of Standard Operating Procedures, Processes, Systems, Training, and Business Operations
- Experience in Managing Teams, Managing Projects, Training, and Operations
- Familiarity with KPIs and How Metrics Impact Businesses
- Bachelor’s Degree in Business, Education, or Project Management
You’ll Work With:
As a Process & Training Lead, you will work with driven business owners,entrepreneurs,leadership teams, and key employees of exciting businesses. You will learn the ins and outs of our client’s operations.
In addition, you will meet regularly with our Integrator to review projects, address issues, and ensure your projects are on track. You will meet with our CEO for your professional development.
The Technology We Use in this Role:
- Asana
- Miro
- Trainual
- Slack
- Harvest
- Zoom
- Typeform
- Google G Suite (Mail, Calendar, Drive, Docs, and Sheets)
- Databox
Technology Requirements:
- 16 GB Memory
- Working Computer Released in Last 5 Years
- Web Camera
- 100 GBs of Internet Speed
- 2 Monitors or 1 Widescreen Monitor (+32 Inches)
- Keyboard & Mouse